Privacy Policy

Last updated: 23 August 2026

Yugan Builds ("Yugan Builds", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, place an order, contact us or otherwise interact with our Services.

This Privacy Policy is intended to comply with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time.

1. Who We Are

Trading name: Yugan Builds
Legal business name: Yugan Builds
Business registration number: 202603060846
Business address: No.28, Jalan MR 1/10, Taman M-Residensi 1, 48020 Rawang Selangor
Email: hello@yuganbuilds.com
Telephone: +60105071029
Website: www.yuganbuilds.com

For the purposes of applicable data protection laws, Yugan Builds is responsible for the personal data we collect and process in connection with our business activities.

2. What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Information you provide to us

This may include:

• Full name

• Email address

• Telephone or mobile number

• Billing address

• Delivery address

• Order details

• Product preferences and enquiries

• Information you provide when contacting customer support

• Information you provide when submitting reviews, photographs, videos or other feedback

Payment-related information

When you make a purchase, payment information may be processed by the payment provider you select.

Depending on the payment method, this may include payment transaction information, payment status and other information required to process or verify the transaction.

Where payment processing is handled by a third-party payment provider, we generally do not receive or store your complete payment card number or security code.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate location derived from technical information

• Pages visited

• Referring pages

• Date and time of visits

• Website interaction information

• Information relating to cookies and similar technologies

The exact information collected may depend on the device, browser, website features and third-party services being used.

3. How We Collect Your Personal Data

We may collect personal data when you:

• visit or interact with our website;

• create or use an account, where available;

• place an order;

• provide information during checkout;

• contact us by email, telephone, contact form or other communication channel;

• subscribe to marketing communications, where available;

• submit a product review or other feedback;

• participate in a promotion, survey or campaign; or

• otherwise voluntarily provide information to us.

Some information may also be provided to us by third-party service providers involved in operating our website, processing payments, fulfilling orders or delivering products.

4. Why We Use Your Personal Data

We may collect and process your personal data for purposes including:

• processing and fulfilling orders;

• confirming and managing purchases;

• arranging delivery;

• communicating with you about your order;

• providing customer support;

• processing refunds, returns, exchanges or cancellations;

• responding to enquiries;

• maintaining and improving our website and Services;

• detecting and preventing fraud, abuse and unauthorised activity;

• maintaining the security of our systems;

• keeping business and transaction records;

• complying with legal and regulatory obligations;

• managing complaints and disputes;

• conducting analytics and understanding how customers interact with our website;

• improving our products, services and customer experience; and

• sending marketing communications where permitted by law and where any required consent has been obtained.

We will not use your personal data for purposes that are incompatible with the purposes communicated to you unless otherwise permitted or required by law.

5. Order and Delivery Information

When you purchase a product from us, we need to process information necessary to fulfil your order.

This may include your name, contact number, email address, delivery address, order information and other information required by our delivery or fulfilment providers.

We may provide relevant information to courier and logistics providers so that your order can be delivered.

These providers may process your personal data according to their own privacy policies and applicable laws.

6. Payment Providers

Payments may be processed through third-party payment providers made available through our Shopify checkout.

We do not control how an independent payment provider processes personal data that it collects directly from you.

Payment providers may process information necessary to:

• authorise and complete payments;

• prevent fraud;

• verify transactions;

• process refunds;

• comply with financial and legal requirements; and

• provide their payment services.

You should review the privacy policy of the payment provider you use for additional information about its processing of personal data.

7. Shopify

Our online store and checkout are powered by Shopify.

Shopify may process personal data in connection with providing the technology and services required to operate our online store, including checkout, order processing, security, hosting and related functionality.

Information submitted through our Shopify-powered checkout may therefore be processed by Shopify and other service providers involved in operating the Services.

Shopify's own privacy practices are governed by Shopify's applicable privacy policy.

8. Website Hosting and Framer

Parts of our website may be designed, hosted or delivered using third-party website technology providers, including Framer.

These providers may process technical information such as IP addresses, device information, browser information and website usage information when you access our website.

The information processed depends on the features and services enabled on our website.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies.

These technologies may be used to:

• keep the website functioning;

• remember preferences;

• maintain shopping and checkout functionality;

• understand website traffic and usage;

• improve website performance;

• measure the effectiveness of marketing;

• provide relevant website features; and

• help protect our website against fraud and abuse.

Some cookies may be placed by third-party service providers.

You may be able to control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or checkout.

Where required by applicable law, we will provide appropriate choices or notices regarding cookies and similar technologies.

10. Marketing Communications

Where permitted by law, we may send you information about our products, promotions, launches or other updates.

Where consent is required, we will obtain the necessary consent before sending marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us at:

hello@yuganbuilds.com

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, transactions, account or other services you have requested.

11. Disclosure of Personal Data

We may disclose personal data to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

• Shopify and related technology providers;

• payment processors and payment service providers;

• courier and delivery companies;

• website hosting and infrastructure providers;

• analytics and website performance providers;

• customer support providers;

• fraud prevention and security providers;

• professional advisers, such as accountants, auditors or lawyers;

• government authorities, regulators or law enforcement agencies where required or permitted by law; and

• other service providers who assist us in operating our business.

We do not sell your personal data as a business practice.

We will only disclose personal data where there is a legitimate business, contractual, legal or other permitted basis for doing so.

12. Cross-Border Transfers

Some of the service providers we use may process personal data outside Malaysia.

For example, Shopify, payment providers, website technology providers and other service providers may operate infrastructure or process information in countries outside Malaysia.

Where personal data is transferred outside Malaysia, we will take steps required by applicable Malaysian data protection laws and applicable regulatory requirements.

13. Protection of Personal Data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, misuse, alteration, loss or destruction.

These measures may include access controls, secure systems, authentication, restricted access to personal data and the use of reputable third-party service providers.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law, which may include notifying affected individuals and/or the relevant regulator where applicable.

14. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate interests.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it in accordance with applicable requirements.

Different categories of personal data may be retained for different periods depending on their purpose and applicable legal or regulatory requirements.

15. Accuracy of Personal Data

We take reasonable steps to keep personal data accurate, complete and up to date where appropriate.

You should notify us if information you have provided to us changes or if you believe information we hold about you is inaccurate.

You may contact us using the details provided below to request correction of your personal data.

16. Your Rights

Subject to applicable law and any applicable exceptions, you may have rights relating to your personal data, including the right to:

• request access to personal data we hold about you;

• request correction of inaccurate or incomplete personal data;

• request information about how your personal data is being processed;

• withdraw consent where processing is based on consent;

• object to or restrict certain processing where applicable;

• request deletion of personal data where permitted by law; and

• exercise other rights available to you under applicable Malaysian data protection laws.

Some requests may be subject to legal requirements, reasonable verification procedures, fees where permitted by law, or other applicable limitations.

17. How to Exercise Your Rights

To make a request regarding your personal data, contact us at:

Email: hello@yuganbuilds.com
Telephone: +60105071029

Please provide enough information for us to understand your request and verify your identity where reasonably necessary.

We may ask for additional information to verify that the request is genuinely from you before releasing, correcting or deleting personal data.

We will respond to requests within the period required by applicable law.

18. Children

Our Services are not specifically directed at children.

We do not knowingly seek to collect personal data from children for purposes that are not permitted by law.

If you believe that a child has provided personal data to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

19. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, Services or applicable legal requirements.

The latest version will always be published on this page together with the date it was last updated.

Where required by law, we will provide additional notice of material changes.

21. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal data, please contact:

Yugan Builds
Email: hello@yuganbuilds.com
Telephone: +60105071029
Business address: No.28, Jalan MR 1/10, Taman M-Residensi 1, 48020 Rawang Selangor